Industry Day Case Studies

Diverse Contexts of Participatory Design
Powers of Ten: Acquiring Sense of Ownership in Grow

Yuki Uchida, Re:public, Inc. 
Fumiko Ichikawa, Re:public, Inc. 
Hiroshi Tamura, Re:public, Inc.

This paper reports on the 10N Model, a participatory design approach, and a social innovation initiative in which the model has been applied. By introducing an actual application, the paper will show how the model helps a social innovation project to be sustained autonomously whilst it continues to increase its scale particularly at its infancy. The model also aims to solve challenges that arise from the traditional participatory approach, such as how to involve people beyond the existing community, how to foster strong and long-lasting sense of ownership among participants, and how to ensure diversity among them. The actual results and further challenges of the model will then be described, by giving examples of its use during a social innovation project concerning disability and inclusion in Fukuoka, Japan.

Participatory Design Process to Solve Social Issue Case of Local Community
Koki Kusano, NTT Service Evolutions Laboratories, Yokosuka, Kanagawa, Japan 
Takehiko Ohno, NTT Service Evolutions Laboratories, Yokosuka, Kanagawa, Japan 
Naohiko Kohtake, Graduate school of System Design and Management Keio University

This paper describes an enhanced participatory process created to support a regional vitalization project run by residents of a local community in Japan. The experiences and lessons learned during this project are shared. Since the local residents were unaccustomed to participatory design, it was a challenge to motivate them to contribute to the project as project members for extracting local information from them, creating and refining ideas with them, and putting the ideas into practice with them. In order to tackle above challenges, we also proposed and utilized some new participatory design methods in this case study.

Participatory Design in Namibia
McAlbert Katjivirue, Senior Software Engineer

This paper is written to summarize the findings of the research done on the use of Participatory Design Methodology in the Software Development Process in Namibia. It will provide a few case studies of real-life projects that were implemented in Namibia, by Namibians for Namibians. It focuses on how customers and users participated in the development of the specific service that was provided. A questionnaire was forwarded to Silnam Namibia and Green Enterprise Solutions to share their experience with co-designing.

Hublink: A case­ study in Participatory Design and Open Source in the Third Sector
Lisa Haskel , Bournemouth University, Bournemouth, United Kingdom 
Paula Graham , Fossbox CIC, St Katharines Way, London

This case study describes the development of Hublink, a case management system developed during 2013 and now in use by 9 Third Sector organisations in the London Borough of Tower Hamlets, UK. Participatory Design offered ways to deliver this project that was consistent with the social values and resource constraints of the partner organisations. In this case study, the combination of Open Source software together with Participatory Design contribute to enabling long-term sustainable ownership and flexible use of the technology in the community context.

Meanings and practices of participation
Participatory Design of Public Library E-Services
Terry Costantino, University of Toronto, Toronto, Ontario, Canada, 
Linnea Vizard Usability Matters,
Steven LeMay Usability Matters
Heather Moore Usability Matters
Dara Renton Toronto Public Library
Sandra Gornall Toronto Public Library
Ian Strang Toronto Public Library

Public libraries are in crisis-mode trying to figure out their future. One area they are struggling with is their role and relationship to the Internet ‚ their e-services. This study engages public library staff and vendors in the redesign of online account management features as a way to explore participation from the perspective of the participants. Grounded in our experience, we explore what we mean by participation and identify barriers to achieving our ideal vision of participation. Mid-way through the project, we have begun to grapple with fundamental questions about participation and design and have identified some concerns we have, personally and organizationally, about involving library members in productive design activities, beyond their inclusion in generative and evaluative activities.

Participation, an Enabler of Success
Michelle Gilmore, Neoteny Service Design, Australia

When designing products and services, we believe that Participation can be used to enable, inform and facilitate more meaningful, profitable and therefore successful outcomes for our clients and users. The enablement of environments plays a special role in this context. Over time, we have observed, experimented with and collected a set of common factors that contribute to and enable successful User Centered Design (UCD) projects. We believe that these factors have allowed us to deliver degrees of success that we had not previously imagined possible, within large scale commercial transformation projects. This paper explores these common “success factors” and the role of Participation in enabling them, using three recent case studies as practical examples.

Co-designing with weaving communities in Laos
Nanci Takeyama, Nanyang Technological University, Singapore


The overall aim of the design for project was to work with material culture from a traditional Asian perspective, that is to say, a material culture that is deeply connected to its meaning and symbols, indigenous materials, and know-hows that is articulated on material objects to represent one’s own connection to the cosmos.
The reason Laos was chosen as a research site was because it is one of the few countries that still preserves its relationships to material culture as described above. There are many examples of design groups working to revive the craft around the world; however, most of them are focused on preserving materials and know-hows (UNESCO 2005). The unique aspect of this project is the focus on meanings and symbolism, besides materials and techniques.
Weaving communities in Laos are known for their wonderful textiles. In the world we live in today, the decisions regarding the purchase of goods are made based on cost and benefit, and the value of handmade versus machine-made is overlooked by most. As a result, important intangible cultures such as Laos’ weaving are slowly vanishing since these practices are no longer in line with our current capitalistic system. However, it is time to re-think the value of the material culture around us due to the environmental impact that materialism has brought to our planet. This project finds value in the traditional Asian handmade practices, aims to learn their values, and establish a design dialogue as a method to find sustainable economical platforms for such practices.
The main question of the design for project was: How can designers create a working model with communities to preserve the meanings, materials, and know-hows to celebrate and preserve communities’ material culture?


Using a Service Design Perspective to Create an Employee Community of Practice
Delia Grenville, Intel Corporation, Hillsboro, Oregon, USA

In this paper, we modified a methodology developed for the user-centered design of a physical community to design an employee community. We were most interested in how the service perspective would impact 1) the design recommendations for an employee community and 2) the adoption of the community by employees. Like in a physical community, the “right” amenities and services make a community a good fit for those who are a part of it. We designed services based on the feedback from our participants and then observed their adoption to understand whether those services were a good fit. As in PD projects, there were challenges caused by the inherent disruption of the power structure as the community gained momentum.

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